DR. SANTOSH KHURANA. The Role of Customer Value and Customer Trust as a Mediator of Flexibility Influence on Customer Retention. International Journal of Research Radicals in Multidisciplinary Fields, ISSN: 2960-043X , [S. l.], v. 3, n. 2, p. 185–202, 2024. Disponível em: https://www.researchradicals.com/index.php/rr/article/view/123. Acesso em: 1 jun. 2025.