Sreeprasad Govindankutty, Anand Singh. “Advancements in Cloud-Based CRM Solutions for Enhanced Customer Engagement”. International Journal of Research Radicals in Multidisciplinary Fields, ISSN: 2960-043X, vol. 3, no. 2, Aug. 2024, pp. 583-07, https://www.researchradicals.com/index.php/rr/article/view/147.