Dr. Santosh Khurana. “The Role of Customer Value and Customer Trust As a Mediator of Flexibility Influence on Customer Retention”. International Journal of Research Radicals in Multidisciplinary Fields, ISSN: 2960-043X 3, no. 2 (July 27, 2024): 185–202. Accessed January 20, 2026. https://www.researchradicals.com/index.php/rr/article/view/123.