Concepts & Components of Queueing Theory: A Review

Abstract

The study of the behaviour of waiting queues or queues in a variety of different systems is the focus of the mathematical field known as queueing theory. It provides useful insights into the dynamics and performance of queuing systems, which have applications in a wide variety of industries like telecommunications, transportation, healthcare, and customer service, among others. In this abstract, the fundamental ideas and components of queueing theory are discussed. These concepts and components include entities, arrival processes, service facilities, queue disciplines, and performance metrics. If practitioners have a solid grasp of these essential aspects, they will be able to analyse, optimise, and develop effective queueing systems that will increase the quality of service, reduce the amount of time spent waiting, and boost the overall performance of the system.