Important Aspects & Applications of Queueing Theory

Abstract

Queueing theory is the mathematical study of waiting lines or queues. In order to anticipate line lengths as well as the amount of time spent waiting, a queueing model is created. Because the queueing theory are frequently employed when making business choices regarding the resources that are required to offer a service, it is commonly accepted that queueing theory is a subfield of operations research. The research conducted by Agner Krarup Erlang, who developed models to represent the process of incoming calls at the Copenhagen Telephone Exchange Company, is considered to be the foundation for the idea of queuing. Since then, these concepts have been implemented in a variety of fields, including telecommunications, traffic engineering, computing, project management, and most notably industrial engineering. In this field, these concepts are utilised in the construction of a variety of establishments, including hospitals, stores, offices, and offices.